Welcome to our online store! To ensure that you have a clear understanding of our return and refund policies, please read the following carefully. By placing an order in our store, you accept these policies.
Return Policy (USA)
We accept returns from the following countries: United States
We offer a 30-day return policy, which means that customers can return Tumbler Stainless Steel products within 30 days of receiving them without any conditions. (Return method: mail)
Return Conditions
- The product must be in its original condition, including unworn or unused, with tags attached, and in the original packaging.
- The Tumbler Stainless Steel must not show signs of use, such as scratches, dents, or residue, and all components, such as lids or straws, must be included.
- Proof of purchase or receipt is required.
How to Make a Return?
- Please contact the support team via email: [email protected] to start the return process.
- If the return request is accepted, we will send you a return shipping label and provide instructions on how and where to send the package back.
- Packages without a prior return request will not be accepted.
Return Shipping Costs
- For Defective Products: Including incorrect items, shipping damage, or manufacturing defects in the Tumbler Stainless Steel, return shipping costs are borne by us.
- For Customers’ Personal Reasons: If you purchased the wrong item, the wrong size, or you no longer need the tumbler, we will cover the return shipping.
Damage and Problems
Please inspect your Tumbler Stainless Steel immediately upon receipt. If the item is defective, damaged, or you received the wrong item, contact us promptly so we can evaluate the issue and resolve it appropriately.
What If the Product You Received Is Defective?
If the Tumbler Stainless Steel product you purchased from lunaxluxe.com is defective, we will replace it or refund you in full.
- Contact us by email at [email protected].
- After verifying the issue, we will provide two options:
- Send a new tumbler.
- Refund you in full.
Exchange Policy
To ensure you receive the correct Tumbler Stainless Steel product quickly, please return the existing item first and purchase the desired item separately after your return is accepted.
Refunds
We will notify you if the refund is approved after receiving and inspecting your returned Tumbler Stainless Steel. If approved, you will automatically be refunded to the original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process the refund.
If you have any questions or need further assistance, please feel free to contact us.
Contact us:
Email: [email protected]
Business Address: 2820 Lark Dr, Colorado Springs, CO 80909, United States